We take the time to understand your existing systems / IT, business needs and work effectively alongside your team.
Unlike others, we are hybrid business/system IT specialists with deep expertise in specifying, procuring and implementing manufacturing and distribution applications like yours.
Systems / IT Strategy
Looking to define and analyse requirements for a new IT system?
Need help to identify and purchase the best IT systems for your business?
Want some experienced expertise to help plan the implementation?
Getting the right application systems for your business can be complicated, especially those involving new technology or functionality, integration with existing systems and/or cross-business teams, functions or organisations. ERP, MRP, CRM, FSM are notorious.
It’s a sad fact that 70% to 80% of all systems projects/programmes fail to deliver on time, budget and quality. This statistic hasn’t changed in the last 30 years! Poor requirements definition, wrong system selection and bad management are common causes.
We have hybrid business/system experts qualified in modern methodologies such as PRINCE2, MSP, APMP, etc. We manage system improvements in a business-like manner to ensure you get the right system, capable of delivering the expected business benefits.
Systems / IT Change Programmes
Got a failing system implementation needing recovery or turnaround?
Need independent governance to assure delivery of your system implementation?
Want some experienced, qualified expertise to advise and guide your team?
Implementing a new system is a business change programme, not a software development project. Unfortunately, most implementation leaders focus on project plans, reports and tasks as if they are projects, and forget about managing the changes associated with people.
Integration of your IT people, business teams, software suppliers, etc. won’t happen on its own. Stakeholder management, communication and benefit realisation are critical, but overlooked, which is why 70% to 80% of all systems changes fail.
We have hybrid business/system experts qualified in modern methodologies such as PRINCE2, MSP, APMP, etc. We manage system implementations in an integrated, people-centric manner to ensure delivery of the expected benefits quickly and cost-effectively.
Systems Quality & Assurance Health Checks
Need independent input to assure quality and provide more confidence?
Want a qualified second opinion on a difficult system change programme?
Like some experienced, qualified expertise to provide regular health checks?
Quality and assurance ensures everything is fit for purpose and on target to achieve desired outcomes. Without it, your systems projects and programmes are more likely to fail.
While quality management is focused on doing the right things properly, assurance management is about providing confidence. Assurance therefore requires assessors that are independent of the programme and line management. It must also be integrated with the programme, linked to major decision points, risk based and driving follow-up action.
Our hybrid business/system experts are qualified in quality and assurance methods and bring experience of assessing, advising and assuring delivery of systems projects and programmes for manufacturing and distribution companies like yours.
Why Work With Us?
You can have total confidence you will be delighted with our service and results we deliver, which will reflect positively on you. But don’t just take our word for it…
Andy MacIntosh
Director Service Business, Thales Land & Joint Systems
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
David Little
Managing Director, Lex Multipart Automotive
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
Simon Tildesley
Head of Asset & Inventory Management, BAE Systems
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
Kevin Bell
Managing Director - Aerospace & Defence Consulting, Logica
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
Geoff Clark
Managing Director, Lex Multipart Industrial
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
Prof. Ian Shellard
Global Physical Logistics Director, Rolls-Royce
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
Graham Gall
Senior Programme/Capture Manager, Lockheed Martin
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
Chris Brown
General Manager Supply Chain, Unipart Aftermarket Logistics
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
Mark Boland
Group Head - Components and Programmes, EDF Energy
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
Ian McNeeney
Commercial, Procurement and Customer Support Director, Vickers Defence Systems
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
Denver Hewlett
Chief Executive, Glen Dimplex Home Appliances
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
Peter Harris
Chairman, Northbridge Industrial Services
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
Who We’ve Worked With
