• > Servitisation of manufacturing
  • > Aftermarket growth strategy
  • > Parts and service competitiveness

We work with like-minded companies that share our mission of furthering the manufacturing industry through the strategic processes of servitisation and aftermarket development.

Our team of experts take the time to understand your existing situation, business goals and appetite for risk before recommending any action.

Unlike other strategic advisers, we are practitioners too, so we are equally comfortable with helping you to implement our agreed recommendations and supporting you afterwards to ensure your expected benefits are delivered…in full!

Shape

Diagnose issues and understand needs

Define

Vision, programme and business case

Transform

Support implementation of your strategy

Support

Strategic advice, recovery and health checks

Servitisation Strategy

Considering servitisation but struggling to justify the business case?

Need people with strong servitisation experience, know-how and credibility?

Like some help and ideas to overcome obstacles and challenges?

Servitisation Strategy for Manufacturers

Understanding the service opportunities for your manufacturing business is a complicated process that requires a strong understanding of the aftermarket for engineered products.

Many companies struggle to justify servitisation or hire people that don’t have the experience and skills to manage manufacturing service innovation. The result is continued product commoditisation, margin erosion, missed opportunities and costly failures. But things could be different if you work with us.

Our team of experts take a 360° view of your servitisation opportunities, analysing requirements, capabilities, aspirations and opportunities along the 4 strategic dimensions of our 4Ps methodology. In only a few weeks, you’ll have a strategic plan and/or business case with quick win customer opportunities and linked capability development projects.

Aftermarket Strategy

Looking to sell more parts and support services but not sure how?

Want proven ideas and strategies from industry sectors similar to yours?

Like some focused help to think it all through and make some progress?

Aftersales operations of most parts and equipment manufacturers underperform, losing 75% of their customer’s spend to third party competitors. It’s time for you to fight back!

Serving aftermarket customers is more complex than those for original parts and equipment. Are they buying products or services? How do we keep in touch? How can we compete with third parties on price? What do customers really want? The aftermarket can be very competitive and feel like the Wild West at times. But there are proven solutions in them there hills!

Our team of experts take a 360° view of your aftermarket opportunities, analysing requirements, capabilities, aspirations and opportunities along the 4 strategic dimensions of our 4Ps methodology. In only a few weeks, you’ll have a strategic plan and/or business case with quick win customer opportunities and linked capability development projects.

Aftermarket Strategy Consulting

Benchmarking

Want to make sure you have the service capabilities to support your servitisation strategy?

Looking to benchmark your parts and service capability against best practice?

Like to know where you have capability gaps compared with competitors?

Servitisation, aftermarket and parts management benchmarking for manufacturers and distributors

Business success and growth relies on competitiveness. But getting an objective view of how your own capability compares against competitors is difficult, if not impossible. Quite simply, you can’t read the label from inside the jar!

Independent benchmarking is the answer to this conundrum. But there’s never been a way to benchmark the servitisation, aftermarket or parts and service capabilities of manufacturers, parts distributors or aftermarket service providers. Until now.

Our team of experts have the tools, techniques, and best practice knowledge to benchmark your business quickly and cost-effectively. In just a few days, you can have an independent, objective assessment of your aftersales capability and strategic growth opportunities.

Why Work With Us?

You can have total confidence you will be delighted with our service and results we deliver, which will reflect positively on you. But don’t just take our word for it…

Who We’ve Worked With

Our Values

EXPERTISE

Our team combines strategy, change and systems expertise from the functional disciplines of sales, marketing, operations, procurement and logistics to give a practical edge and holistic approach to our advice and solutions.

INDEPENDENCE

Unlike many other consultancies, we are independently owned and not tied to any software, system or third party service providers either. All our advice is intentionally unbiased, commercially sound and in your best interests (rather than ours).

INTEGRITY

It’s tough at the top. We know because we’ve been there and operate at your peer level. You just want the facts and the truth so you can deal with it. That’s why we are open, honest and straight-talking.

ONE TEAM

We understand it is your business, not ours. We advise but you make the decisions. We work with you, at your pace, to develop workable strategies and solutions and help you implement them to deliver the expected benefits.

Advice on its own is useless. Strategies and solutions aren’t much better. Only implementing actions delivers benefits.

That’s why we don’t just sell you advice and disappear. We work with you to deliver end results.

Servispart Consulting – a key part of your machine

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