Our team of strategy experts take the time to understand your business, goals and appetite for risk before recommending any action.
Unlike other strategy consultants, we are practitioners too, so we are equally comfortable with helping you to implement our agreed recommendations and supporting you afterwards to ensure the expected benefits are delivered…in full!
Servitisation Strategy
Considering servitisation but struggling to justify the business case?
Need people with strong servitisation experience, know-how and credibility?
Like some help and ideas to overcome obstacles and challenges?
Understanding the servitisation opportunities for your manufacturing and/or parts business is a complicated process needing a strong understanding of the engineered product aftermarket.
Company leaders struggle to understand how servitisation can benefit them or recruit inexperienced people without the know-how or skills to manage a manufacturing service transformation. The result is continued product commoditisation, margin erosion, missed opportunities and embarrassing, costly failures. But things will be different if you work with us.
Our experts take a 360° view of your servitisation opportunities, requirements, capabilities, aspirations and opportunities along the 4 strategic dimensions of our 4Ps methodology. In just 2-4 weeks or less, you will have a strategy, plan and business case with quick win customer opportunities and linked capability development projects.
Aftermarket Strategy
Looking to sell more parts and aftermarket support services but not sure how?
Want proven ideas and strategies from industry sectors similar to yours?
Like some experienced help to think it all through, make progress and avoid mistakes?
Aftersales operations of most parts and equipment manufacturers underperform, losing 75% of their customer’s spend to third party competitors. It’s time for you to fight back!
Serving aftermarket customers is more complex than those for original parts and equipment. Are they buying products or services? How do we keep in touch? How can we compete with third parties on price? What do customers really want? The aftermarket can be very competitive and feel like the Wild West at times. But there are proven solutions in them there hills!
Our team of experts take a 360° view of your aftermarket opportunities, analysing requirements, capabilities, aspirations and opportunities along the 4 strategic dimensions of our 4Ps methodology. In just 2-4 weeks or less, you will have a strategy, plan and business case with quick win customer opportunities and linked capability development projects.
Aftermarket Benchmarking
Want to make sure you have the service capabilities to support your servitisation strategy?
Looking to benchmark your parts and service capability against best practice?
Want to know where you have capability gaps compared with competitors?
Business success and growth relies on competitiveness. But getting an objective view of how your own aftermarket capabilities compare against competitors or industry best-practice is difficult, if not impossible. Quite simply, you can’t read the label from inside the jar!
Independent benchmarking is the answer. But there’s never been a way to benchmark the servitisation or aftermarket capabilities of OEMs or parts businesses. Until we developed it!
Servispart is THE ONLY consultancy with the specialist aftermarket and servitisation know-how and best practice knowledge to develop a proprietary tool like Aftermarket 360 to benchmark your business quickly and affordably. Spend just 2 days with us to get an independent, objective assessment of all your aftermarket capabilities and servitisation opportunities.
Why Work With Us?
You can have total confidence you will be delighted with our service and results we deliver, which will reflect positively on you. But don’t just take our word for it…
Andy MacIntosh
Director Service Business, Thales Land & Joint Systems
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
David Little
Managing Director, Lex Multipart Automotive
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
Simon Tildesley
Head of Asset & Inventory Management, BAE Systems
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
Kevin Bell
Managing Director - Aerospace & Defence Consulting, Logica
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
Geoff Clark
Managing Director, Lex Multipart Industrial
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
Prof. Ian Shellard
Global Physical Logistics Director, Rolls-Royce
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
Graham Gall
Senior Programme/Capture Manager, Lockheed Martin
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
Chris Brown
General Manager Supply Chain, Unipart Aftermarket Logistics
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
Mark Boland
Group Head - Components and Programmes, EDF Energy
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
Ian McNeeney
Commercial, Procurement and Customer Support Director, Vickers Defence Systems
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
Denver Hewlett
Chief Executive, Glen Dimplex Home Appliances
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
Peter Harris
Chairman, Northbridge Industrial Services
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
Who We’ve Worked With
