Servitisation Strategy and Capability Development
Sorry to be the bearer of bad news, but your customers don’t really want to buy your products any more! Don’t get us wrong – they still like your products. It’s just that they don’t want to own them or maintain them or buy spare parts for them or insure them or sell them on when they want a new one. What they want instead is for your product to be available when they need it, without the pain, inconvenience and financial commitment that comes with product ownership.
Today’s leading manufacturers recognise this step change and are earning 50% to 80% of their revenues from selling services, with or without bundled products. Manufacturers embarking on service transformation (known as servitisation) are expanding profit margins, locking out competitors, increasing customer retention, stabilising long-term cash flows and increasing their equity to earnings multiple.
Our consultants are specialists in servitisation and helping manufacturing businesses to develop their service capabilities. As practitioners with more than 20 years of experience in servitisation, we now possess the proprietary capability models, maturity assessments and proven techniques to assess your unique situation, devise your optimal servitisation strategy and action plan extremely quickly and cost-effectively.
