Aftermarket Systems Improvement Projects
Aftermarket systems improvement should not be done by manufacturing ERP consultants because manufacturing systems and aftermarket systems are not the same. In fact, operating your aftermarket business using a system intended for manufacturing is as daft as trying to screw two pieces of wood together using a hammer! Unfortunately we see aftermarket businesses trying to operate using manufacturing ERP systems all the time and it’s costing your business enormously in lost sales, lost profits and lost customers.
Fundamentally, an aftermarket business is people-centric, whereas a manufacturing business is product-centric. This is because aftermarket is a service business, not a product business. The business processes for an aftermarket business therefore need to be different to those for manufacturing. The data requirements are also different and customers interact with your aftermarket differently to how they interact with manufacturing. It therefore follows that your information systems must be different.
Our consultants are specialists in scoping and managing systems projects and programmes in aftermarket parts and service businesses. We are hybrid business/system consultants familiar with modern methodologies such as PRINCE2, MSP, Agile, etc. and we manage system improvements in a business-like manner to ensure they deliver the promised business benefits quickly and cost-effectively.