Aftermarket Outsourcing Projects and Programmes

Aftermarket Outsourcing Projects and ProgrammesAftermarket outsourcing is growing in popularity because, for some manufacturers, aftermarket parts and service is seen as a non-core activity. For others, aftermarket suffers from the constraints of the systems, processes and organisation imposed on it by its more dominant manufacturing sibling. It’s a sad fact that In most manufacturing businesses today, despite the greater profit potential of aftersales when it is done well, the aftermarket business is considered to be the poor relation to manufacturing!

Outsourcing your entire aftermarket parts operation or elements of it, such as service parts logistics, can therefore be a useful way of professionalising your aftermarket business quickly with minimal capital investment. Doing this right can boost your revenues and margins greatly. Getting it wrong however, can damage customer service, sever customer loyalty and impact multiple aspects of your business including your core manufacturing.

The biggest mistake that a business can make when outsourcing is to leave the job to the Procurement department and their chosen service provider. Fundamentally, outsourcing is a business change programme and whilst Procurement needs to be involved, your programme needs to be run by a senior business manager with change management experience and strong knowledge of the area to be outsourced.

Our consultants are specialists in outsourcing aftermarket service parts operations, parts planning, parts logistics and contracting with third party service partners to plug capability gaps and develop aftermarket parts and service businesses. We are business change consultants with experience of fixing problems with existing service partners or implementing new outsourcing initiatives.

We can help you to:

  • Scope and map your existing aftersales operation

  • Perform make or buy analysis for each process

  • Define outsourcing requirements

  • Identify potential outsourcing service partners

  • Assess suitability of aftermarket service partners

  • Negotiate and implement service partner contracts

  • Fix damaged relationships with service partners

  • Improve or replace poorly performing service partners

  • Manage your outsourcing programme

  • Bring outsourced processes back in-house

Realise these benefits:

  • Fast access to aftersales systems and processes

  • Avoid the capital cost of aftermarket development

  • Convert fixed costs into variable costs

  • Transfer inventory off your balance sheet

  • Enjoy economies of scale via shared networks

  • Increase buying power for common parts

  • Eliminate or minimise outsourcing risks

  • Fully engage internal and external stakeholders

  • Ensure delivery of measurable business benefits

  • Ensure outsourcing changes align with business goals


The innovative programme that discovers your aftermarket genius and grows your business

We call it Aftermarket 360™

Learn More

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Contact our Aftermarket Outsourcing Consultants Today

Call us, email us or complete this form to book a free consultation

Our contact details

+44 (0)333 305 8475

We are open:
Monday – Friday
9 AM – 6 PM

Registered Address:
18 Mulberry Avenue,
Turnstone Business Park,
Widnes, Cheshire, WA8 0WN, UK

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