The next Service Community Event is being hosted by Chris Craggs, CEO of MCFT (previously known as McFarlane Telfer) at the Henley Business School, UK.
Servispart Consulting will be supporting this event by facilitating one of the ‘discussion cafes’ on some of the challenges of leading teams out of the unique virtual environments in which we have all found ourselves in recent months.
We hope you will join us all at what promises to be another educational and informative day!
What is the Service Community?
The Service Community is an informal, non-profit organisation that seeks to drive service improvements and innovation through collaboration.
The community is growing and now has more than 230 members from the full spectrum of UK industrial organisations, many of whom are leaders in growing their business through service thinking.
Run by service professionals for service professionals, the Service Community runs events with site visits and presentations from some of the UK’s leading service professionals from a wide array of industries.
No fee is charged for attending any of the service community events.
What happens at a Service Community Event?
Each service community event is not only a fantastic opportunity to hear about best practices from leading industry professionals but also to network with other service professionals.
The Service Community aims to provide opportunities to find out what practices have worked for other companies, what hasn’t worked, and why.
The overarching focus is therefore on the practical – less about theory and more about examining what others do and evaluating successful practices.
Service Community Event at Henley Business School – September 30th, 2021
After a number of postponements of face to face events during the covid-19 induced environment of 2020/21, we are delighted to confirm that the next service community event will not be a virtual event this time.
We are back to our traditional face to face format, hosted on this occasion by MCFT at the gorgeous Greenlands campus of Henley Business School, which is just off the M40 motorway, between High Wycombe and Reading.
As well as the discussion cafe mentioned earlier, thought-provoking presentations will be received from:
- Chris Craggs, CEO of MCFT on their vision for leveraging technology and the value it can deliver for their field service solution;
- Martin Prior, Service Operations Director of Fuji Film will share his lessons learned from outsourcing service operations to 3rd party providers;
- Andrew Harrison, of Aston University Business School, will share his insights from his many years as a Chief Design Engineer at Rolls-Royce on breaking the product-service design disconnect;
- and Paul Osborne, Service Manager of Aermec UK will share a recent case study, “Cream Chiller in London Needs Attention,” to demonstrate how process digitalisation is leading to competitive advantage.
In addition, there will be plenty of time during breaks, lunch and before/after the event for networking, discussion and making new friends!
To register to attend the event, you can sign up via this link: get tickets.
Come and join us
Previous events have been well worth a day out of the office/factory and we expect this latest event to be no exception.
Service Community events are usually twice a year (spring and autumn) so we hope you can find the time to come and join us all.
If you can’t make this event but you’d like to get more involved in the community, have ideas on topics, would like to make a presentation or offer your facilities, please contact the service community on [email protected] and one of the leadership team will get back to you as soon as possible.