Servispart Limited (also referred to in this policy as ‘we’, ‘our’ or ‘us’) is a company incorporated in England with registered number 05897293 and whose registered office is at 18 Mulberry Avenue, Turnstone Park, Widnes, Cheshire, WA8 0WN, UK.
How we collect your data
When you visit our websites or use our services, we collect data about you and your use of our websites. What we collect and the ways we collect it can be broadly categorised into the following:
Information you provide to us directly
When you visit or use our websites and/or services we might ask you to provide personal data to us. For example, we may ask for your contact information such as name, email address, job title, company, telephone number and/or preferences when you request a free consultation or contact us via a form, subscribe to a newsletter, request downloadable pdf content or comment on a blog post. You don’t have to provide us with your personal data if you don’t want to, but it might mean you can’t use some parts of our website or services and we won’t be able to contact you like you want us to.
Information we collect automatically
We collect some information about you automatically when you visit our websites or use our services, like your IP address, web browser type, device type and operating system. We also collect information when you navigate through our websites and services, including how you were referred to our website (e.g. Google search, social media link, other website link, etc.), what pages you looked at and what links you clicked on. This information is useful as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g. by personalising the content you see).
Information we get from third parties
The majority of information we collect is directly from you. Sometimes we might collect personal data about you from other sources such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you in order to better inform, personalise and improve our services and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with some or all of our services and some functions and features on our websites may not work properly or be available to you.
How we use your data
For the purposes of the Data Protection Act 1998, Servispart Limited is the ‘data controller.’
We use your personal data for internal record keeping, to operate our websites, provide you with any services you have requested from us and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you
This may include:
- providing you with information you’ve requested from us such as our newsletter, guides, ebooks, checklists, videos, podcasts, etc. or information we are required to send to you.
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services.
- marketing communications about Servispart Consulting products or services we think you might be interested in according to your marketing preferences.
- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you
This may include assisting with the resolution of client issues or other issues relating to the websites or services, whether by email, telephone or otherwise.
To enhance our websites and services and develop new ones
For example, by tracking and monitoring your use of websites and services so we can keep improving, or by undertaking analysis of our websites and services so that we can optimise your user experience and provide you with more efficient services.
To market to you
As well as sending you marketing communications, we may also use your personal data to customise the website according to your interests. This may also include displaying targeted advertising to you online through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report
We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- Regulators, law enforcement bodies, government agencies, courts or other third parties where we are obliged to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.
- An actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business. In these instances, we will take steps with the aim of ensuring your privacy is protected.
- Other people where we have your consent.
International Data Transfers
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where this occurs, it will only be transferred to countries that have been identified as providing adequate protection for EEA data or to a third party where we have approved transfer mechanisms in place to protect your personal data.
Security is a priority for us when it comes to your personal data and we are committed to ensuring that your information is stored securely in accordance with the principles of the Data Protection Act 1998. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If password access is required to use certain parts of our websites or services, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal data, however, transmission of information over the Internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Internet connection or your data transmitted to our websites.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We will retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have a legitimate ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it is deleted or anonymised.
To use all features and functions available on our websites and in our services, you may be required to submit certain data and information. Like all websites, ours may place and access certain cookies on your computer in accordance with current UK and EU cookie laws.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
This website may place the following cookies:
- Strictly necessary cookies required for the operation of our website such as log in to secure areas, shopping cart or e-billing services.
- Analytical/performance cookies to count visitors, track pages visited, etc. so that we can improve usability and provide a better service.
- Functionality cookies to recognise when you return to our website, personalise our content for you, greet you by name and remember your preferences e.g. choice of language.
- Marketing cookies to record your visit, pages visited and links followed so that we can make the website and advertising displayed on it more relevant to your interests. We may also share this information with trusted third parties for this purpose.
When you first visit our website you will be asked to give your consent to place cookies on your computer or Internet-enabled device (e.g. tablet or mobile phone). By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. If you do not wish cookies to be placed on your computer, please do not use this website.
You can choose to enable or disable cookies in your Internet browser. By default, most Internet browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For further details, please consult the help menu in your Internet browser.
You can also choose to delete the cookies held on your computer at any time, however, this may result in loss of information that enables you to access our websites more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure your Internet browser is up to date and that you consult the help and guidance provided by the developer of your Internet browser if you are unsure about adjusting your browser privacy settings.
Links to other websites
Your rights to control your data
It is your personal data and you have certain rights relating to it under the Data Protection Act 1998. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication.
You also have rights to:
- know what personal data we hold about you and to make sure it is correct and up to date;
- request a copy of your personal data (upon payment of a small fee) or ask us to restrict processing your personal data or delete it;
- object to our continued processing of your personal data.
How to contact us
You can exercise these rights at any time by sending an email to [email protected] with your clear request.
You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
We will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Resources and further information
- Data Protection Act 1998
- Guide to the General Data Protection Regulations (GDPR)
- Privacy and Electronic Communications Regulations 2003