Many parts and service businesses are finding it harder than ever to compete and grow and retain customers as market channels, customer behaviours and service technologies change and grow in complexity. Parts businesses face competitive pressures on all fronts from OEMs, low cost manufacturers, aftermarket parts distributors and online e-commerce operators.
The solution for parts and service businesses is a strategic focus on aftermarket excellence which rethinks your value proposition and refocuses your business operation around your core strengths, competitors weaknesses and the things your customers value most.
Aftermarket excellence is an industry game-changer, proven to be the most effective strategy for parts and service businesses, both large and small, who are looking to grow faster, improve competitive advantage and increase customer satisfaction.
Aftermarket excellence starts with the right strategy
Aftermarket excellence requires rethinking your strategy, so it’s worth getting the right advisory partner to help think it all through. How well do you really understand your customer’s needs? What are your improvement priorities? How do the best performers address your challenges? Are your business model and aftermarket systems fit for purpose?
After understanding your business vision, goals and in-scope capabilities, we’ll bring our knowledge, insights and best practices into your business, from the aftermarket and service transformations we’ve done with other parts businesses over the last three decades.
Competitive growth takes time, but with the right advice at your disposal and a solid strategy, you’ll soon start to see predictable, repeatable business growth, month on month.
How We Can Help You
Parts and service businesses are well-positioned to benefit from aftermarket growth, but often don’t recognise or capitalise on their best growth opportunities until it’s too late.
Parts and service businesses should already be designed for aftermarket complexity, long-term relationship management and service business models but often aren’t or are out of date. Aftermarket excellence therefore requires an upgrade of your business systems, processes and organisation. Transformation of this kind can be overwhelming if you’re not used to it.
We will help you to work out which of your capabilities are a strong fit for today’s competitive world, which ones need improving and where you have gaps that need closing. Our tried and tested analytical tools and methods will enable you to accomplish this quickly, easily and safely and track improvement over time against your business KPIs.
INTRODUCING
The innovative programme that discovers your aftermarket genius and grows your business
We call it Aftermarket 360™
From Our Aftermarket Insights Library
EBOOK
Aftermarket Growth Guide
Want to grow your aftermarket? Your competitors are! Get this ebook to learn how.
WHITE PAPER
Servitisation White Paper
Want to maximise profits, competitiveness and customer retention? Rethink manufacturing!
EBOOK
Engaging Aftermarket Consultants
Considering engaging aftermarket consultants? How to pick the best and forget the rest!
Our Success Stories
Working With Leading Parts and Service Businesses
What The Market Says About Us
Andy MacIntosh
Director Service Business, Thales Land & Joint Systems
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
David Little
Managing Director, Lex Multipart Automotive
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
Simon Tildesley
Head of Asset & Inventory Management, BAE Systems
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
Kevin Bell
Managing Director - Aerospace & Defence Consulting, Logica
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
Geoff Clark
Managing Director, Lex Multipart Industrial
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
Prof. Ian Shellard
Global Physical Logistics Director, Rolls-Royce
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
Graham Gall
Senior Programme/Capture Manager, Lockheed Martin
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
Chris Brown
General Manager Supply Chain, Unipart Aftermarket Logistics
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
Mark Boland
Group Head - Components and Programmes, EDF Energy
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
Ian McNeeney
Commercial, Procurement and Customer Support Director, Vickers Defence Systems
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
Denver Hewlett
Chief Executive, Glen Dimplex Home Appliances
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
Peter Harris
Chairman, Northbridge Industrial Services
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
