Servitisation and aftermarket capability improvement for Original Equipment Manufacturers

Grow your service business faster, lock-out competitors and retain customers through-life with our aftermarket strategy, change and systems services

The New Challenge for Original Equipment Manufacturers

Customer behaviours have changed for ever. OEMs must change too or risk extinction.

Many Original Equipment Manufacturers are finding it harder than ever to compete and grow and retain customers as market channels, behaviours and technologies change and grow in complexity. OEMs face competition on all fronts from lower cost manufacturers, mobile “white van man” service operators and cyber e-commerce solutions.

The solution for OEMs is a strategic process known as manufacturing servitisation, which aligns your end to end product manufacturing and aftermarket service capabilities with a total lifecycle view of your customer’s needs.

Servitisation is an industry game-changer, proven to be an effective strategy for Original Equipment Manufacturers, both large and small, who are looking to grow faster, lock out their opportunistic competitors and retain their equipment customers through-life.

Aftermarket Growth Benefits Summary

Are you developing your aftermarket capability as much as your manufacturing?

Servitisation success starts with the right strategy

Servitisation, aftermarket and parts management benchmarking for manufacturers and distributors

Manufacturing servitisation requires rethinking your strategy, so it’s worth getting the right advisory partner to help think it all through. How well do you really understand your customer’s needs? What do you need to do to improve? How do the best performers address your challenges? Are your business model and aftermarket systems fit for purpose?

After understanding your business vision, goals and in-scope capabilities, we’ll bring our knowledge, insights and best practices into your business, from the aftermarket and service transformation we’ve done with other OEMs and industry sectors over the last three decades.

Servitisation takes time, but with the right advice at your disposal and a solid strategy, you’ll soon start to see predictable, repeatable business growth, month on month.

Servitisation and aftermarket strategy is separating the winners from the losers

How We Can Help You

Original Equipment Manufacturers are in a privileged position, best positioned to benefit from servitisation, but often don’t recognise or capitalise on it until it’s too late.

Product manufacturing businesses were never designed for aftermarket complexity, long-term relationship management or servitised business models. Manufacturing servitisation therefore requires an upgrade of your aftermarket business systems, processes and organisation. Transformation of this kind can be overwhelming if you’re not used to it.

We will help you to work out which of your capabilities are transferable to the servitised world, which ones need improving and where you have gaps that need closing. Our tried and tested analytical tools and methods will enable you to accomplish this quickly, easily and safely and track improvement over time against your business KPIs.

Aftermarket / aftersales business strategy consulting

Talk to Servispart about your aftermarket or servitisation challenge

Servispart Consulting Partsman


The unique programme that rethinks your business model and dramatically increases service profits

We call it Service Growth Accelerator

Working With Leading OEMs and Parts Providers

What The Market Says About Us

From Our Aftermarket Insights Library

Servispart Consulting - Aftermarket Growth Guide


Aftermarket Growth Guide

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Servitisation White Paper

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