Specialist advice and services to improve your in-service support capability:
Servitisation and in-service capability strategies
In-service support capability benchmarking
Change programmes and transformation
Supply chain and logistics improvements
Systems advice, selection and implementation
Call us, email us or complete the form opposite to learn how we can help you.
When you first speak with us, we’ll have a short conversation and if we agree we can help, we will arrange a mutually convenient time to talk in more detail.
Our promise: whatever happens in our conversation, there is absolutely no obligation on you to work with us any further (but we obviously hope you want to).
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The Servitised Economy Impacts Defence Logistics
Military expectations have changed for ever. In-Service providers must change too or risk extinction.
While world peace doesn’t look like it will happen any time soon, Government defence spending continues to reduce. Today’s defence leaders (Government and industry) therefore face constant pressure to cut costs while delivering technological advancement in operational capability. It’s a challenge for which failure is obviously not an option.
In the servitised economy, military customers need guaranteed outcomes, agile capability and dependable performance, when and where they need it, without the burden of ownership such as high capital expenditure, maintenance, downtime or obsolescence risks.
How well do you really understand your end-customer’s needs? Are your availability contracting and through-life support capabilities up to the challenge or are you at risk of extinction?
It’s Time To Put Your Defence Logistics First
In-service logistics capability is the new battleground for defence manufacturers.
You can’t run a defence logistics service business with systems, processes and organisations designed and built for the last century. Product manufacturing businesses were never designed for modern in-service complexity, through-life capability management or availability contracting.
Defence has thousands of specialist high-value, low volume parts; repairable/rotable repair loops; long equipment support life-cycles; unpredictable demands; obsolescence risks and complex performance-based service contracts, etc.
Satisfying defence customers needing value for money, 100% equipment availability and a global, agile service experience is challenging. It requires innovative business processes, systems, people and service partners across your global, end to end, in-service support chain.
How Defence Consultants Can Help You
Winning in the servitisation economy requires investment in your aftermarket capability.
At Servispart Consulting, our defence consultants pioneered in-service support excellence and availability contracting in the defence industry. Over the last 25 years, we have worked with the UK Ministry of Defence (MOD) and a wide variety of private companies in the defence sector.
Our experience spans fixed wing and rotary wing aircraft, submarines, surface ships, armoured a-vehicles, wheeled b-vehicles, off-road c-vehicles, guided weapons, general munitions, hi-tech electronic and information systems, Contractor Logistics Support (CLS), Facilities Management (FM) and availability services (consumables, repairables, rotables, systems and platforms).
What if you could leverage our defence logistics expertise and availability contracting experience? How might you, your staff, customers and shareholders benefit from us working together? What could we deliver together that your competitors can’t?
INTRODUCING
The innovative programme that discovers your aftermarket genius and grows your business
We call it Aftermarket 360™
Our Success Stories
Working With Leading Defence Organisations
What The Market Says About Us
Andy MacIntosh
Director Service Business, Thales Land & Joint Systems
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
David Little
Managing Director, Lex Multipart Automotive
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
Simon Tildesley
Head of Asset & Inventory Management, BAE Systems
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
Kevin Bell
Managing Director - Aerospace & Defence Consulting, Logica
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
Geoff Clark
Managing Director, Lex Multipart Industrial
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
Prof. Ian Shellard
Global Physical Logistics Director, Rolls-Royce
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
Graham Gall
Senior Programme/Capture Manager, Lockheed Martin
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
Chris Brown
General Manager Supply Chain, Unipart Aftermarket Logistics
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
Mark Boland
Group Head - Components and Programmes, EDF Energy
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
Ian McNeeney
Commercial, Procurement and Customer Support Director, Vickers Defence Systems
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
Denver Hewlett
Chief Executive, Glen Dimplex Home Appliances
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
Peter Harris
Chairman, Northbridge Industrial Services
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
From Our Aftermarket Insights Library
EBOOK
Aftermarket Growth Guide
Want to grow your aftermarket? Your competitors are! Get this ebook to learn how.
WHITE PAPER
Servitisation White Paper
Want to maximise profits, competitiveness and customer retention? Rethink manufacturing!
EBOOK
Engaging Aftermarket Consultants
Considering engaging aftermarket consultants? How to pick the best and forget the rest!
