While world peace doesn’t look like it will happen any time soon, Government defence spending continues to reduce. Today’s defence leaders (Government and industry) therefore face constant pressure to cut costs while delivering technological advancement in operational capability. It’s a challenge for which failure is obviously not an option.
In the servitised economy, military customers need guaranteed outcomes, agile capability and dependable performance, when and where they need it, without the burden of ownership such as high capital expenditure, maintenance, downtime or obsolescence risks.
How well do you really understand your end-customer’s needs? Are your availability contracting and through-life support capabilities up to the challenge or are you at risk of extinction?
It’s Time To Put Your Defence Aftermarket First
In-service support capability is the new battleground for defence manufacturers.
You can’t run a support service business with systems, processes and organisations designed and built for the last century. Product manufacturing businesses were never designed for modern in-service complexity, through-life capability management or availability contracting.
Defence has thousands of specialist high-value, low volume parts; repairable/rotable repair loops; long equipment support life-cycles; unpredictable demands; obsolescence risks and complex performance-based service contracts, etc.
Satisfying defence customers needing value for money, 100% equipment availability and a global, agile service experience is challenging. It requires innovative business processes, systems, people and service partners across your global, end to end, in-service support chain.
How Defence Consultants Can Help You
Winning in the servitisation economy requires investment in your aftermarket capability.
At Servispart Consulting, our defence consultants pioneered in-service support excellence and availability contracting in the defence industry. Over the last 20 years, we have worked with the UK Ministry of Defence (MOD) and a wide variety of private companies in the defence sector.
Our experience spans fixed wing and rotary wing aircraft, submarines, surface ships, armoured a-vehicles, wheeled b-vehicles, off-road c-vehicles, guided weapons, general munitions, hi-tech electronic and information systems, Contractor Logistics Support (CLS), Facilities Management (FM) and availability services (consumables, repairables, rotables, systems and platforms).
What if you could leverage our defence in-service expertise and availability contracting experience? How might you, your staff, customers and shareholders benefit from us working together? What could we deliver together that your competitors can’t?
Our Success Stories
Working With Leading Defence Organisations
What The Market Says About Us
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
From Our Aftermarket Insights Library
Aftermarket Growth Guide
Want to grow your aftermarket? Your competitors are! Get this ebook to learn how.
Servitisation White Paper
Want to maximise profits, competitiveness and customer retention? Rethink manufacturing!