The automotive aftermarket is the largest, most fragmented and most complex of all aftermarket industry sectors. New technologies, customer diversification, more vehicle types and shorter development cycles increases aftermarket complexity, service diversity and global support costs. Today’s automotive leaders face a growing challenge to stay on top.
In the servitised economy, customers want guaranteed outcomes, capability and service performance, when and where they want it, without the burden of ownership such as capital expenditure, maintenance, downtime or obsolescence risks.
How well do you really understand your customer’s needs? Are your business model and aftermarket / aftersales capabilities up to the challenge or are you at risk of extinction?
It’s Time To Put Your Automotive Aftermarket First
Aftermarket / aftersales capability is the new battleground for automotive manufacturers.
You can’t run an aftermarket business with systems, processes and organisations that were designed and built for the last century. Product manufacturing businesses were never designed for aftermarket complexity, long-term relationship management or servitised business models.
Compared with manufacturing, the automotive aftermarket has 10x to 20x as many part numbers; much longer life-cycles; global warehousing and service networks; complex demand forecasting, inventory planning and logistics networks; many more pricing scenarios, etc.
In this environment, satisfying automotive aftermarket / aftersales customers who demand a more immediate, localised, personal service experience is challenging. It requires rethinking, reconfiguration and reintegration of business processes, systems, people and service partners across your global, end to end, aftermarket support chain.
How Automotive Aftermarket Consultants Can Help You
Winning in the servitisation economy requires investment in your aftermarket capability.
At Servispart Consulting, our automotive consultants are pioneering the science of aftermarket excellence and servitisation in the automotive industry. Over the last three decades, our specialists have worked with a wide variety of Vehicle Manufacturers (VM); parts manufacturers; aftermarket service, logistics and information system providers in the automotive sector.
Our experience also spans multiple equipment manufacturing industries and aftermarket support sub-sectors of the automotive industry including passenger cars, commercial trucks, vans, buses, off-road vehicles, military vehicles, specialist vehicles and motorcycles.
What if you could leverage our automotive aftermarket expertise and experience? How might you, your staff, customers and shareholders benefit from us working together? What could we deliver together that your competitors can’t?
INTRODUCING
The innovative programme that discovers your aftermarket genius and grows your business
We call it Aftermarket 360™
Our Success Stories
Working With Leading Automotive Companies
What The Market Says About Us
Andy MacIntosh
Director Service Business, Thales Land & Joint Systems
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
David Little
Managing Director, Lex Multipart Automotive
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
Simon Tildesley
Head of Asset & Inventory Management, BAE Systems
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
Kevin Bell
Managing Director - Aerospace & Defence Consulting, Logica
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
Geoff Clark
Managing Director, Lex Multipart Industrial
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
Prof. Ian Shellard
Global Physical Logistics Director, Rolls-Royce
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
Graham Gall
Senior Programme/Capture Manager, Lockheed Martin
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
Chris Brown
General Manager Supply Chain, Unipart Aftermarket Logistics
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
Mark Boland
Group Head - Components and Programmes, EDF Energy
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
Ian McNeeney
Commercial, Procurement and Customer Support Director, Vickers Defence Systems
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
Denver Hewlett
Chief Executive, Glen Dimplex Home Appliances
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
Peter Harris
Chairman, Northbridge Industrial Services
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
From Our Aftermarket Insights Library
EBOOK
Aftermarket Growth Guide
Want to grow your aftermarket? Your competitors are! Get this ebook to learn how.
WHITE PAPER
Servitisation White Paper
Want to maximise profits, competitiveness and customer retention? Rethink manufacturing!
EBOOK
Engaging Aftermarket Consultants
Considering engaging aftermarket consultants? How to pick the best and forget the rest!
