In the servitised economy, customers want guaranteed outcomes, capability and performance, when and where they want it, without the burden of ownership such as capital expenditure, maintenance, downtime or obsolescence risks.
Today’s tweet, like and swipe left/right generation expect personalised business relationships with immediate fulfilment. Unhappy customers expect to switch easily to an alternative provider. Earning their loyalty requires you to deliver ongoing value and memorable experiences that hook them emotionally and make them feel special. Not just at the transactional point of product sale, but throughout their entire “relationship” lifecycle.
How well do you really understand your customer’s needs? Are your business model and aftermarket / aftersales capabilities up to the challenge?
It’s Time To Put Your Aftermarket First
Aftermarket / aftersales capability is the new battleground for manufacturers.
At Servispart Consulting, we are pioneering the science of aftermarket excellence and servitisation in the manufacturing and equipment support industry. Over the last three decades, our aftermarket specialists have been intrinsic in developing some of the largest and most successful aftermarket programmes in the UK, USA, Middle East, Australia and beyond.
Our experience and contact network spans multiple engineering sectors including automotive, aerospace, defence, industrial, marine, electronics, appliances, plus others.
What if you could leverage our aftermarket expertise and experience? How might your customers benefit from us working together? What could we deliver together that your competitors can’t? Our continuous innovation and thought leadership makes us a natural fit and rewarding aftermarket consulting partner for like-minded people like you.
How We Can Help You
Winning in the servitisation economy requires investment in your aftermarket capability.
Since the late 1990’s, companies have invested millions into Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, for example, to support manufacturing, production planning, stock management, accounting, sales support, etc.
But general systems like ERP and CRM were never designed for aftermarket complexity, long-term relationship management or servitised business models. You need specialist systems.
Service parts management, asset lifecycle management, field service management and performance-based relationship management for aftermarket / aftersales customers who demand a more immediate, localised, personal service experience is challenging. It requires rethinking, reconfiguration and reintegration of business processes, systems, people and service partners across your global, end to end, aftermarket support chain.
Our Success Stories
Working With Leading Manufacturers and Aftermarket Providers
What The Market Says About Us
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
From Our Aftermarket Insights Library
Aftermarket Growth Guide
Want to grow your aftermarket? Your competitors are! Get this ebook to learn how.
Servitisation White Paper
Want to maximise profits, competitiveness and customer retention? Rethink manufacturing!