We are the leading UK innovators in aftermarket consulting. Our consultants average 30+ years of experience and have been intrinsic in developing some of the largest and most successful aftermarket programmes in the UK. In short, we are the people to have on your side.
HOW WE CAN HELP
We are hybrid business/system consultants experienced in scoping, managing and recovering projects and programmes in a wide range of aftermarket parts and service businesses. We are familiar with modern methodologies such as PRINCE2, MSP, Agile, etc. and can provide a healthcheck service that will give you an independent view of your change programme and compare against recognised best practice. We can also help you develop an action plan for quick wins and longer-term actions that will reduce programme risk and improve your chances of successful delivery.
HOW WE CAN HELP
Our consultants are experienced in diagnosing, analysing and fixing a variety of problems in aftermarket parts and service businesses. We are particularly skilled at resolving complex problems with integrated processes, systems, people and partner issues. We can provide a quick diagnostic service that will give you an independent view of your business problem and advise on your best course of action. We can also help you to develop your action plan, obtain stakeholder buy-in and then implement it.
HOW WE CAN HELP
Our consultants are specialists in professionalising and growing aftermarket businesses. We have helped to deliver hundreds of £millions of new revenues and profits for clients across a variety of industry sectors over the last 3 decades. We can help you to assess your existing situation, devise your optimal growth strategy and growth action plan extremely quickly and cost-effectively. We can also help you to implement your action plan by managing or supporting your growth projects and programmes.
HOW WE CAN HELP
Our consultants are experienced in diagnosing, analysing and fixing a variety of performance issues in aftermarket parts and service businesses. We are particularly skilled at resolving complex performance issues where the root cause is a mix of process, system, people and partner issues. We can provide a quick diagnostic service that will give you an independent view of your performance issues and advise on your best course of improvement actions. We can also help you to implement fixes, performance measures and monitoring mechanisms to get your aftermarket business back on track quickly and keep it there.
HOW WE CAN HELP
Our consultants average 30+ years of senior management and leadership experience in aftermarket and manufacturing businesses across a variety of industry sectors. We are particularly skilled in aftermarket/aftersales, servitisation and service parts management disciplines where we have few (if any) peers. We can provide consultants for short-term reviews, medium-term interim projects or longer term business change programmes. We are equally comfortable providing single consultant or consultancy team solutions.
HOW WE CAN HELP
We are hybrid business/system consultants experienced in developing processes, systems, people and partners in a wide range of aftermarket parts and service businesses. We bring our own proprietary models, maturity assessments and proven capability development techniques that we have innovated progressively over the last three decades specifically for this purpose. We can help you to assess your existing situation, devise your development strategy and action plan extremely quickly and cost-effectively. We can also help you to implement your action plan by managing or supporting your development projects and programmes.
HOW WE CAN HELP
Our consultants are specialists in cost reduction projects in aftermarket parts and service businesses. We have delivered hundreds of £millions of savings and new revenues for clients across a variety of industry sectors over the last 3 decades. We can help you compare your business against best practice to identify quick-hit and longer term savings opportunities. We can also help you to implement your action plan by managing or supporting your cost reduction projects and programmes.
HOW WE CAN HELP
As the saying goes – “There’s no point in having a dog and barking yourself!” We are experts in all aspects of aftermarket assessment, improvement and management so you don’t have to be. We bring our own proprietary models, maturity assessments and proven techniques into your business, practically overnight. We then help you to assess your existing situation and devise your action plan extremely quickly and cost-effectively. We can even help you to implement your action plan by managing or supporting your development projects and programmes for you. Woof!
HOW WE CAN HELP
Our consultants are experienced in supporting a wide variety of aftermarket operations, development projects and change programmes in parts and service businesses. We are particularly skilled in aftermarket systems, servitisation and service parts management disciplines where we have few (if any) peers. We can provide consultants and teams for short-term reviews, medium-term interim projects or longer term business change programmes. We also provide independent quality assurance for bids and change programmes.
HOW WE CAN HELP
We are the UK’s leading independent aftermarket consultants. We have no ties or conflicts of interest with systems providers, accountancy or third party logistics providers of any kind. We are familiar with modern methodologies such as PRINCE2, MSP, Agile, etc. and can provide a healthcheck service that will give you an independent view of your business or change programme and compare against recognised best practice. We can also help you develop an action plan to strengthen governance and quality assurance and improve your chances of success.
HOW WE CAN HELP
Our consultants are experienced in diagnosing, analysing and fixing a variety of inventory management problems in aftermarket parts and service businesses. We are particularly skilled at resolving complex service parts planning and parts availability problems involving integrated processes, systems, people and partner issues. We can provide a quick diagnostic service that will give you an independent view of your inventory problem and advise on your best course of action. We can also help you to develop your improvement plan, obtain stakeholder buy-in and then implement it.
HOW WE CAN HELP
Our consultants are experienced in diagnosing, analysing and fixing a variety of logistics problems in aftermarket parts and service businesses. We are particularly skilled at resolving complex, multi-site service parts logistics problems involving outsourced third party logistics providers, processes and systems. We can provide a quick diagnostic service that will give you an independent view of your logistics operation and advise on your best course of action. We can also help you to manage improvements, outsource your logistics or change your outsourcing arrangements.
Peter Harris
Chairman, Northbridge Industrial Services
“Helped us become a top ten supplier to the UK Ministry of Defence.”
“In-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products.”
Denver Hewlett
Chief Executive, Glen Dimplex Home Appliances
“We are all delighted with the results.”
“Servispart worked with our systems, business and leadership teams to strengthen stakeholder management, risk management and overall programme governance. Their inclusive approach and increased focus delivered a smooth system cutover first time and the follow-on rollout of mobile connectivity to engineers was delivered early. We are all delighted with the results.”
Ian McNeeney
Commercial, Procurement and Customer Support Director, Vickers Defence Systems
“The diligence, professionalism and drive for success demonstrated throughout the tender process has been of the highest standard”
Mark Boland
Group Head - Components and Programmes, EDF Energy
“Provides practical business acumen to solve real business problems.”
“Bring an energetic and rigorous work ethic to provide the highest quality output with the time and information available and have proved on a number of occasions to possess excellent judgement when doing so.”
Chris Brown
General Manager Supply Chain, Unipart Aftermarket Logistics
“The business was transitioned very successfully.”
“We worked on the transition of a significant business, found working together very easy and the business was transitioned very successfully.”
Graham Gall
Senior Programme/Capture Manager, Lockheed Martin
“Adds value on many fronts, from initial concept to full capability development and transformation.”
“Time served proven professionals with a methodical process and analytical approach to all areas of the discipline. I continue to draw on them for support and advice on capability development and aftermarket strategy and have no problems recommending anyone else to do likewise.”
Prof. Ian Shellard
Global Physical Logistics Director, Rolls-Royce
“Hugely experienced Aftermarket supply chain and logistics professionals with a great depth of theoretical and practical skill.”
Geoff Clark
Managing Director, Lex Multipart Industrial
“These are the people you will want to find solutions.”
“Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective. If your business is being challenged in this area, these are the people you will want to find solutions.”
Kevin Bell
Managing Director - Aerospace & Defence Consulting, Logica
“Genuinely ‘original thinkers,’ their ideas are at the leading edge of the discipline, always pragmatic and well thought through.”
“Complete understanding of aftermarket strategy, best practices and processes that have been developed in a number of different industry sectors. Thinking is always tailored by the ‘art of the possible,’ which can only be gained through years as actual practitioners.”
Simon Tildesley
Head of Asset & Inventory Management, BAE Systems
“Built the foundations for a successful £1.3 billion aftermarket support contract.”
“Led a team which provided critical support to my organisation. Thanks to their technical and programme management support, the solution passed customer scrutiny and built the foundations for a successful £1.3 billion aftermarket support contract with the UK Ministry of Defence.”
David Little
Managing Director, Lex Multipart Automotive
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
“The contracts we worked alongside each other were complex and large scale – very strong in this environment.”
Andy MacIntosh
Director Service Business, Thales Land & Joint Systems
“Very helpful in developing my thinking.”
“Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”
