Aftermarket / Aftersales Consulting for Manufacturers
As manufacturing globalisation continues to shrink product margins, it’s not surprising that aftermarket / aftersales service growth is the new battleground for manufacturers. But providing spare parts and services to aftersales customers demanding a more immediate, localised, personal service experience is challenging. It requires solid integration of business processes, system platforms, people and service partners across your end to end aftermarket support chain.
So ask yourself:
Is your aftersales organisation capable of succeeding in a highly competitive, technology-centred, global environment?
Are your aftermarket processes and systems advanced enough to outcompete your rivals and stay ahead?
Do you have the strategies, methods and governance to grow your aftermarket operation and keep yourself honest?
How We Can Help You
Our aftermarket consultants have enabled a wide range of manufacturing clients to introduce aftermarket innovation that not only reduces costs but delivers enhanced capability, stronger competitiveness and sustainable business growth. Here are just a few ways we can help:
Aftermarket system specification, selection, replacement and improvement
Logistics outsourcing strategy, partner selection and contract implementation
Aftermarket programme management, health check and quality assurance