The Servitised Economy Is Here

Customer buying behaviour has changed for ever. Manufacturers must change too or risk extinction.

In the servitised economy, customers want guaranteed outcomes, capability and performance, when and where they want it, without the burden of ownership such as capital expenditure, maintenance, downtime or obsolescence risks.

Today’s tweet, like and swipe left/right generation expect personalised business relationships with immediate fulfilment. Unhappy customers expect to switch easily to an alternative provider. Earning their loyalty requires you to deliver ongoing value and memorable experiences that hook them emotionally and make them feel special. Not just at the transactional point of product sale, but throughout their entire “relationship” lifecycle.

How well do you really understand your customer’s needs? Are your business model and aftermarket / aftersales capabilities up to the challenge?

Aftermarket / Aftersales - Calling for help with broken down car

Servitisation and aftermarket capability is separating the winners from the losers

It’s Time To Put Your Aftermarket First

Aftermarket / aftersales capability is the new battleground for manufacturers.

Accomplish more with an aftermarket / aftersales consulting partner

At Servispart Consulting, we are pioneering the science of aftermarket excellence and servitisation in the manufacturing industry. Over the last three decades, our specialists have been intrinsic in developing some of the largest and most successful aftermarket programmes in the UK and beyond.

Our experience and contact network spans multiple engineering sectors including automotive, aerospace, defence, industrial, marine, electronics, appliances, plus others.

What if you could leverage our aftermarket expertise and experience? How might your customers benefit from us working together? What could we deliver together that your competitors can’t? Our continuous innovation and thought leadership makes us a natural fit and rewarding aftermarket consulting partner for like-minded people like you.

You can accomplish a lot more with an aftermarket consulting partner than you can alone

How We Can Help You

Operating successfully in the servitisation economy requires investment in your aftermarket capability.

Since the late 1990’s, companies have invested millions into Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, for example, to support manufacturing, production planning, stock management, accounting, sales support, etc.

But systems like ERP and CRM were never designed for aftermarket complexity, long-term relationship management or servitised business models.

Service parts management, asset lifecycle management and performance-based relationship management for aftermarket / aftersales customers who demand a more immediate, localised, personal service experience is challenging. It requires rethinking, reconfiguration and reintegration of business processes, systems, people and service partners across your global, end to end, aftermarket support chain.

Aftermarket / aftersales business meeting

Want to learn how we can help you specifically?

Servispart Consulting Partsman

INTRODUCING

The innovative programme that discovers your aftermarket genius and grows your business

We call it Aftermarket 360™

Working With Leading Manufacturers and Aftermarket Providers

What The Market Says About Us

From Our Aftermarket Insights Library

Servispart Consulting - Aftermarket Growth Guide

EBOOK

Aftermarket Growth Guide

Want to grow your aftermarket? Your competitors are! Get this ebook to learn how.

Servispart Consulting - Rethinking Manufacturing White Paper

WHITE PAPER

Servitisation White Paper

Want to maximise profits, competitiveness and customer retention? Rethink manufacturing!

Servispart Consulting Guide to Engaging Aftermarket Consultants

EBOOK

Engaging Aftermarket Consultants

Considering engaging aftermarket consultants? How to pick the best and forget the rest!