What We Do

You Have The Aftermarket Opportunities. We Help You Realise Them.

From diagnosing and solving existing problems to planning, developing and implementing full-lifecycle business transformations, we help ensure you optimise your improvement opportunities.

Our journey together starts with us understanding your business goals and agreeing a customised plan of activities to deliver the end results you desire.

Aftermarket capability strategy development

CAPABILITY STRATEGY

Explore your strategic opportunities by understanding your capability strengths and gaps

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Aftermarket business growth

 BUSINESS  GROWTH

Grow your business by developing your business winning capabilities and competitive strengths

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Aftermarket excellence

AFTERMARKET EXCELLENCE

Fix, lean and develop your operational processes, systems, organisation and service partners

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Change management TQC model

CHANGE MANAGEMENT

Transform and transition your business with effective programme, project and business change management

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“Adrian worked directly with our business partners and customer prospects to develop innovative aftermarket solutions for us.  His in-depth knowledge of the automotive parts supply chain, excellent analytical skills and an ability to translate those skills and knowledge into new solutions for different customers and products enabled us to become a top ten supplier to the UK Ministry of Defence.”

Peter Harris – Group Managing Director, Manufacturer Support Services, RAC plc

Proven Results Delivered

CONVERT YOUR BEST OPPORTUNITIES INTO RESULTS

Remember, the cost of ignoring an opportunity is not zero!  Weigh up the cost of doing it versus not doing it.  Your business will survive longer and grow faster when you invest in your best value-generating opportunities.

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Parts Availability Improvement
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Return On Investment
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Inventory Reduction
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Process Lead Time Reduction
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Sales Revenue Growth
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Cost Savings
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Backorder Reduction
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Client Satisfaction

Don’t let a lack of time, money, knowledge or skilled resources be your excuse.  Talk to us!

Capability Strategy

CUSTOMERS, COMPETITORS AND DISRUPTIVE TECHNOLOGIES CREATE PRESSURE TO EVOLVE

If you don’t want to end up like the dinosaurs, your existing capabilities need to evolve too.  But which capabilities and how do they need developing?  You need a capability strategy to unlock these opportunities.

Servitisation of military aircraft

SERVITISATION

Internet of Things (IOT)

INTERNET OF THINGS

Field Service Management

FIELD SERVICE MANAGEMENT

We work with you to identify your capability strengths and gaps between what you have and what you will need to achieve your goals.  We then turn that analysis into a structured capability strategy and action plan for your aftermarket business to follow.

Business Growth

ACCELERATE GROWTH IN REVENUE AND PROFIT

These days, growing an aftermarket business is not just about flogging more parts.  Aftermarket services come in many forms and can be coupled together with parts sales to provide higher level contract service offerings.

Winning new business should not be a game of chance.  Learn to win consistently.  We show you how.

Aftermarket Excellence

OPERATIONAL AND SERVICE EXCELLENCE FOR AFTERMARKET BUSINESSES

Lean and excellence are not just for manufacturing – we’ve been doing these in aftermarket businesses for almost 30 years!  Providing thousands of parts to customers demanding a more immediate, localised, personal service experience is challenging and requires solid integration of processes, platforms, people and partners across your end to end aftermarket support chain.

Aftermarket process mapping and analysis

PROCESSES

Time between releases of new engineered equipment is shortening and the variety of parts on file is increasing while customer service expectations are becoming more immediate, personalised and localised.  Aftermarket processes are now mission critical and must keep pace with the changes.
We map and analyse your value streams to identify non-value added activities, problems and gaps before working with you to fix, lean and re-engineer standardisation, simplification and specialisation into them.
The result is leaner, faster, agile, flexible and more cost-effective processes that deliver more value and integrate better with your systems, people and partners.
Aftermarket systems analysis

PLATFORMS

Aftermarket businesses rely on system platforms to cope with the huge variety of parts and volumes of data for planning, execution, reporting and analysis.
We review your system screens, functionality, workflow, reports, software, hardware, architecture, suppliers, commercial agreements, etc. to identify problems and requirements for development or replacement.  We work with your systems team and their suppliers to design, source, develop and implement appropriate solutions.
The result is a system platform that runs efficiently, matches your business processes, integrates with adjacent systems (yours and partners), is easy to use and that your users are proud of.
Aftermarket organisation and people skills analysis

PEOPLE

In an aftermarket service business, customers buy from people they like.  Unhappy and ineffective staff create unhappy customers, causing lower profits and unhappy shareholders.
We review your organisation, skills and capability of your people in conjunction with processes and systems (existing or planned) to identify role, responsibility, training and resourcing issues.  We work with you to reorganise, redefine, retrain and resource appropriately to better integrate with your processes, systems and partners.
The result is happier staff, better focused on customer’s needs, delivering a quality service experience that enhances your brand image and customer loyalty.
Aftermarket business partner analysis

PARTNERS

With all the new technology, globalisation and customer developments going on, it is impossible for an aftermarket business to be the best at everything these days.  Effective teaming with the right service partners is therefore essential.
We review the strategic, operational, commercial, cultural and personal dimensions of your partnering relationships to identify problems, root causes and improvements.  We then work with you and your partners in a variety of ways to fix, improve, recover (or replace in extreme cases) your relationships and outsource, in-house or acquire new capabilities.
The result is a more effective, end to end enterprise.

Enhance your customer’s experience, brand image and customer loyalty.  Learn to excel the aftermarket way.  Talk to us today.

Change Management

IMPLEMENT PROGRAMMES AND PROJECTS SUCCESSFULLY

After leading, managing, governing, reviewing and turning around programmes and projects for many years – we’ve seen it all!  Business change needs your respect.  Don’t just leave it to technical people or suppliers.  Change is your responsibility.

  • 70% of transformation (business change) programmes fail

    Business Change Programme

    According to a McKinsey survey in 2013
    70% of all transformation programmes fail

Increase your chances of success by:

  • Kicking off with a sound business case and blueprinted vision
  • Employing a business person (interim or permanent) to lead your transformation
  • Managing the business transition as well as the capability delivery
  • Managing project and programme changes effectively
  • Identifying and managing risk effectively
  • Involving all stakeholder groups appropriately
  • Being realistic about time, cost and quality!

We can lead and manage your transformation for you; provide external, independent advice and governance assurance or anything in-between.  We can review, fix and turnaround existing projects and programmes; re-invigorate ones that have lost momentum; take over the running on an interim basis or ensure you start out the right way.

Ensure your programmes and projects are a success.  Talk to us today.

Something Else?

If you’ve not seen what you think you want, then talk to us anyway.  If you run an aftermarket business then the chances are that we can still help you or we know someone who can.

David_Little
“Great analytical powers and a wealth of experience in Aftermarket logistics, contract management and programme leadership”
David Little – Lex Service plc
Photo of Ian Shellard
“Hugely experienced Aftermarket supply chain and logistics professional with a great depth of theoretical and practical skill”
Prof. Ian Shellard – Rolls-Royce plc
Photo of Kevin Ottaway
“Outstanding practitioner in the fields of Aftermarket and Defence consulting”
Kevin Ottaway – Alvis Vickers plc

Book A Free Consultation

Call us, email us or complete this form to book a free consultation

Our contact details

We are open:
Monday – Friday
9 AM – 6 PM

Registered Address:
18 Mulberry Avenue,
Turnstone Business Park,
Widnes, Cheshire,WA8 0WN, UK

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