We Are Here For You

So You Don’t Have To Face Your Aftermarket Challenges Alone

We are the leading UK innovators in aftermarket consulting.  Our consultants average 30+ years of experience and have been intrinsic in developing some of the largest and most successful aftermarket programmes in the UK.  In short, we are the people to have on your side.

“I’m aware that 80% of all business change and system implementation programmes fail and there is a lot to lose if our critical aftermarket changes don’t deliver”

HOW WE CAN HELP

We are hybrid business/system consultants experienced in scoping, managing and recovering projects and programmes in a wide range of aftermarket parts and service businesses.  We are familiar with modern methodologies such as PRINCE2, MSP, Agile, etc. and can provide a healthcheck service that will give you an independent view of your change programme and compare against recognised best practice. We can also help you develop an action plan for quick wins and longer-term actions that will reduce programme risk and improve your chances of successful delivery.

“I have some serious problems in my aftermarket business and it’s time they were fixed properly by someone who knows how to fix problems like these”

HOW WE CAN HELP

Our consultants are experienced in diagnosing, analysing and fixing a variety of problems in aftermarket parts and service businesses.  We are particularly skilled at resolving complex problems with integrated processes, systems, people and partner issues. We can provide a quick diagnostic service that will give you an independent view of your business problem and advise on your best course of action. We can also help you to develop your action plan, obtain stakeholder buy-in and then implement it.

“I know we are not making the most of our aftermarket business and I’m concerned we are missing a big opportunity to grow sales and profits”

HOW WE CAN HELP

Our consultants are specialists in professionalising and growing aftermarket businesses. We have helped to deliver hundreds of £millions of new revenues and profits for clients across a variety of industry sectors over the last 3 decades. We can help you to assess your existing situation, devise your optimal growth strategy and growth action plan extremely quickly and cost-effectively. We can also help you to implement your action plan by managing or supporting your growth projects and programmes.

“Our aftermarket parts and service performance is, at best, inconsistent”

HOW WE CAN HELP

Our consultants are experienced in diagnosing, analysing and fixing a variety of performance issues in aftermarket parts and service businesses. We are particularly skilled at resolving complex performance issues where the root cause is a mix of process, system, people and partner issues. We can provide a quick diagnostic service that will give you an independent view of your performance issues and advise on your best course of improvement actions. We can also help you to implement fixes,  performance measures and monitoring mechanisms to get your aftermarket business back on track quickly and keep it there.

“We need experienced aftermarket know-how, leaders and management talent now”

HOW WE CAN HELP

Our consultants average 30+ years of senior management and leadership experience in aftermarket and manufacturing businesses across a variety of industry sectors. We are particularly skilled in aftermarket/aftersales, servitisation and service parts management disciplines where we have few (if any) peers. We can provide consultants for short-term reviews, medium-term interim projects or longer term business change programmes. We are equally comfortable providing single consultant or consultancy team solutions.

“We need to develop our aftermarket parts and service capabilities”

HOW WE CAN HELP

We are hybrid business/system consultants experienced in developing processes, systems, people and partners in a wide range of aftermarket parts and service businesses.  We bring our own proprietary models, maturity assessments and proven capability development techniques that we have innovated progressively over the last three decades specifically for this purpose. We can help you to assess your existing situation, devise your development strategy and action plan extremely quickly and cost-effectively. We can also help you to implement your action plan by managing or supporting your development projects and programmes.

“We need to reduce the high costs of running our aftermarket parts and service business to make it more competitive and increase margins”

HOW WE CAN HELP

Our consultants are specialists in cost reduction projects in aftermarket parts and service businesses. We have delivered hundreds of £millions of savings and new revenues for clients across a variety of industry sectors over the last 3 decades. We can help you compare your business against best practice to identify quick-hit and longer term savings opportunities. We can also help you to implement your action plan by managing or supporting your cost reduction projects and programmes.

“Our aftermarket parts and service operation is complex and I haven’t got the time to figure out how best to improve it with everything else going on”

HOW WE CAN HELP

As the saying goes – “There’s no point in having a dog and barking yourself!” We are experts in all aspects of aftermarket assessment, improvement and management so you don’t have to be. We bring our own proprietary models, maturity assessments and proven techniques into your business, practically  overnight. We then help you to assess your existing situation and devise your action plan extremely quickly and cost-effectively. We can even help you to implement your action plan by managing or supporting your development projects and programmes for you. Woof!

“Our aftermarket business, projects and programmes are running okay but I think we could benefit from some additional support for a while”

HOW WE CAN HELP

Our consultants are experienced in supporting a wide variety of aftermarket operations, development projects and change programmes in parts and service businesses. We are particularly skilled in aftermarket systems, servitisation and service parts management disciplines where we have few (if any) peers. We can provide consultants and teams for short-term reviews, medium-term interim projects or longer term business change programmes.  We also provide independent quality assurance for bids and change programmes.

“I  need independent assurance that my aftermarket business and transformation programme is being well run”

HOW WE CAN HELP

We are the UK’s leading independent aftermarket consultants. We have no ties or conflicts of interest with systems providers, accountancy or third party logistics providers of any kind. We are familiar with modern methodologies such as PRINCE2, MSP, Agile, etc. and can provide a healthcheck service that will give you an independent view of your business or change programme and compare against recognised best practice. We can also help you develop an action plan to strengthen governance and quality assurance and improve your chances of success.

“Our parts business is carrying too much inventory, excess and obsolete stock and we need to improve parts availability too”

HOW WE CAN HELP

Our consultants are experienced in diagnosing, analysing and fixing a variety of inventory management problems in aftermarket parts and service businesses. We are particularly skilled at resolving complex service parts planning and parts availability problems involving integrated processes, systems, people and partner issues. We can provide a quick diagnostic service that will give you an independent view of your inventory problem and advise on your best course of action. We can also help you to develop your improvement plan, obtain stakeholder buy-in and then implement it.

“Our service parts logistics operations are not performing as we would like and we need to make some changes”

HOW WE CAN HELP

Our consultants are experienced in diagnosing, analysing and fixing a variety of logistics problems in aftermarket parts and service businesses. We are particularly skilled at resolving complex, multi-site service parts logistics problems involving outsourced third party logistics providers, processes and systems. We can provide a quick diagnostic service that will give you an independent view of your logistics operation and advise on your best course of action. We can also help you to manage improvements, outsource your logistics or change your outsourcing arrangements.

  • “Very helpful in developing my thinking.”

    “Very helpful in developing my thinking of how best to bridge from commercial logistics capabilities in the Automotive industry to Defence logistics.”

    (more…)

    Andy MacIntosh
    Director Service Business, Thales Land & Joint Systems
  • “Built the foundations for a successful £1.4 billion aftermarket support contract.”

    “Led a team which provided critical support to my organisation when we were designing the solution for ATTAC (Availability Transformation Tornado Aircraft Contract).

    (more…)

    Simon Tildesley
    Head of Asset & Inventory Management, BAE Systems
  • “Their ideas are at the leading edge of the discipline.”

    “Complete understanding of logistics strategy, best practices and processes that have been developed in a number of different industry sectors.

    (more…)

    Kevin Bell
    Managing Director - Aerospace & Defence Consulting, Axon
  • “These are the people you will want to find solutions.”

    “Meticulous and thorough with a very good understanding of supply chain from both a technical and commercial perspective.

    (more…)

    Geoff Clark
    Managing Director, Lex Multipart Industrial
  • “Adds value on many fronts, from initial concept to full capability development and transformation.”

    “Time served proven Logistics professional with a methodical process and analytical approach to all areas of the discipline.

    (more…)

    Graham Gall
    Senior Programme/Capture Manager, Lockheed Martin
  • “The business was transitioned very successfully.”

    “I worked with Adrian on the transition of a significant business and found him to be a strong professional person who was very supportive throughout the process.

    (more…)

    Chris Brown
    General Manager - Packing Solutions, Unipart Aftermarket Logistics